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Terms of Service & Privacy Policy

Last Updated: 11/5/2025
Company: 2nd Home Specialist LLC

1. Introduction

Welcome to 2nd Home Specialist LLC (“we,” “our,” or “us”). By accessing or using our website, services, or communications, you agree to the following Terms of Service and acknowledge the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Services Provided

2nd Home Specialist LLC provides home management services for second homes, vacation properties, and seasonal residences, including but not limited to: home checks, maintenance coordination, cleaning oversight, vendor access, and support services.

All services are subject to availability and may require a signed service agreement.

3. Client Responsibilities

Clients are responsible for:

  • Providing accurate and up-to-date contact and property information.

  • Maintaining appropriate insurance on their property.

  • Notifying us of changes in occupancy, renovations, or damage.

  • Granting legal access to the property when services are scheduled.

4. Payment & Billing

Payment terms will be defined in your project or service agreement.
Late or unpaid invoices may result in suspension of services until payment is received.

5. Cancellations & Rescheduling

You may cancel or reschedule services with reasonable notice.
Repeated cancellations or continued unavailability for scheduled services may result in additional fees.

6. Liability Disclaimer

We take great care in managing your home. However:

  • We are not responsible for pre-existing damage, structural issues, or events outside of our control such as weather, theft, or third-party contractor performance.

  • We coordinate service vendors on your behalf. Any work performed by outside contractors is subject to their own guarantees and policies.

To the fullest extent allowed by law, 2nd Home Specialist LLC is not liable for indirect or incidental damages.

7. Privacy Policy Overview

We value your privacy. This section explains what information we collect and how it is used.

Information We Collect

We may collect:

  • Contact Information: name, phone number, email, address.

  • Property Information: location, access details, service preferences.

  • Communication Records: emails, messages, service notes.

  • Website Interaction Data: IP address, browser type, visit behavior (via analytics tools).

How We Use This Information

We use your information to:

  • Provide and manage home services.

  • Communicate scheduling and updates.

  • Improve our customer experience.

  • Maintain internal records and invoicing.

We do not sell, rent, or share your personal information with third parties except:

  1. Service professionals you authorize us to coordinate.

  2. When required by law, court order, or legal process.

8. Data Security

We use secure systems for client records and communications.
However, no digital transmission is 100% secure. You use our services at your own risk regarding data transfer security.

9. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve performance and visitor experience. You may disable cookies in your browser settings, though some features may not function properly.

10. Your Rights

You may request to:

  • View the information we store about you.

  • Update inaccurate information.

  • Request deletion of your data (where legally allowed).

To request changes, contact:

Email: 2ndhomespecialistllc@gmail.com
Phone: (573) 480-2752

11. Changes to This Policy

We may update this page periodically. The “Last Updated” date above reflects the latest version.

12. Contact Information

For questions regarding these terms or our privacy practices, contact us:
2nd Home Specialist LLC
Email: 2ndhomespecialistllc@gmail.com
Phone: (573) 480-2752
Location: Lake of the Ozarks, Missouri